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Holistic Partnership

Process Factory has partnered with Gjensidige since our beginning, and Gjensidige has been essential to our mission to digitalize the insurance industry.

“We have a long-standing relationship with Process Factory to develop systems that support our critical business processes. Process Factory is an analytically skilled partner that develops stable systems with high delivery reliability. They are flexible and fast – and they are solution-oriented in any challenge.”

Jan Chræmer Christensen, Process and IT Development Manager

Det er et langvarigt partnerskab der først og fremmest bygger på troværdighed, fleksibilitet og faglighed.

It is a long-term partnership based first and foremost on credibility, flexibility, and professionalism.

We consult Gjensidige on their processes and how to automate them, both in their sales and claims departments. We also administrate integrations to many of the national interfaces in Scandinavia and provide reliable IT solutions in both Denmark and Sweden.

Our consultants have built a holistic understanding of Gjensidige’s needs and systems through many years of collaboration, especially in the Danish and Swedish markets. As a result, we can easily relate to their issues and are often involved in the decision-making process.

Together, we find innovative solutions that support critical business processes and create value for both Gjensidige and the Danish insurance industry overall.

“Smart Regress is the single BEST program we have and it saves an incredible amount of time. Several administrators find that it saves at least 80% of the time previously needed to send recourse data."

Hans-Olof AmrénBusiness Support, Gjensidige Sweden

Examples of projects for Gjensidge

  • Systems interfacing the Digital Motor Register (DMR)
  • Claims history solution

  • Solutions automating claims processes for motor recourse claims (regress) in both Denmark and Sweden

  • Solution for handling the transactions related to the Swedish Road Registry (VTR)

  • Systems interfacing the Swedish claims register (GSR)

  • Co-existence solutions for the implementation of a new core IT system

  • Workers compensation notification solution (eASK)

  • Automatic payments for claims handled in Scalepoint

  • Customer overview across systems & brands

  • Solutions to support collaboration with partners & sales channels

  • On-site consultants for diverse IT projects in Gjensidige