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Less administration, more customer service

Rikke Brandi Andersen talks about the collaboration

Process Factory’s solution has helped take our insurance business to new heights and opened up opportunities that have been educational, motivating, and fun to be a part of for the entire insurance team.

Clear results and benefits for the individual make it easier to involve employees in the change process. The same is true for the processes that are being developed right now for the future of the company. The solution we have implemented has resulted in fewer clicks and noticeable time savings, which has a direct positive impact on the insurance department and our service level.

Rikke Brandi AndersenInsurance Manager, LeasePlan

Selling competitive car insurance to leasing customers

Access to new distribution channels

Improved data quality

More available resources

Faster response time for requests

Satisfied employees across departments

The benefits of Process Factory’s solutions have not only helped the insurance department at LeasePlan and ALD Automotive respectively. They have also spread to other departments and helped create a positive change process throughout the company.

An additional benefit of Process Factory’s solution is that we could advance the project internally, enabling several departments focused on leasing to take advantage of the administrative cost savings. This comes naturally when the path toward reducing administration and increasing service becomes shorter. We see this as a clear expression of improved quality in our deliverables.

Rikke Brandi AndersenInsurance Manager, LeasePlan