Gjensidige is a large Norwegian insurance company that entered the Danish market in 2005. Process Factory has been their partner through almost since the beginning, and Gjensidige has been essential to our mission to digitalize the insurance industry.

It is a long-term partnership based first and foremost on credibility, flexibility, and professionalism.

We have helped Gjensidige to automate many of their processes, both in their sales and claims departments. We have also implemented  integrations to many of the national interfaces i Scandinavia and have provided solutions with great collaboration and reliable project delivery in both Denmark and Sweden.

But a holistic partnership is about much more than effective IT solutions.

Through many years of collaboration, our consultants have built a holistic understanding of Gjensidige’s needs and systems, especially in the Danish and Swedish  market. As a result, we can easily relate to their issues and are often involved in the decision-making process.

Together we find innovative solutions that support critical business processes and create value for both Gjensidige and the Danish insurance industry overall.


  • Systems interfacing the Digital Motor Register (DMR)

  • Claims history solution

  • Solutions automating claims processes including motor recourse claims (regres) in both Denmark and Sweden

  • Solution for handling the transactions related to the Swedish motor register (VTR)

  • Systems interfacing the Swedish claims register (GSR)

  • Co-existence solutions as part of projects related to the implementation of new core system

  • Workers compensation notification solution (eASK)

  • Automatic payments for claims handled in Scalepoint

  • Customer overview across systems/brands

  • Solutions to support collaboration with partners/sales channels

  • Consultants for diverse IT projects in Gjensidige


Solution-Oriented in Every Challenge

“We have a long-standing relationship with Process Factory to develop systems that support our critical business processes. Process Factory is an analytically skilled partner that develops stable systems with high delivery reliability. They are flexible and fast – and they are solution-oriented in any challenge.”

Jan Chræmer Christensen, Head of Department


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