At Gjensidige, ‘trust’ plays an integral role. With 200 years of experience in the market, they understand that insurance is a matter of trust – and that customers demand an insurance company they can rely on. Therefore, trust is also a significant factor in Gjensidige’s selection of partners. And for the same reason, it is one of the key parameters in the longstanding collaboration with Process Factory. Jan Chræmer Christensen, Department Director at Gjensidige in Denmark, first sought Process Factory’s help in 2007, and the collaboration is still going strong today.
”
I strive to limit how many partners I collaborate with. Process Factory is one of my close, strategic partners because they are loyal, professional, and have high integrity. These qualities are necessary when inviting a partner into the company’s IT landscape and business-critical areas.
We regularly acquire other insurance companies and they need to coexist swiftly and seamlessly with our existing business processes on the IT side. This is where Process Factory’s core competencies truly shine: they excel in analysis and building processes based on those analyses. They provide reliable solutions that support both our change processes and daily operations.
I also noticed that Process Factory has expanded. This means that the individual tasks have long since evolved into larger and more cohesive development projects, where Process Factory’s solutions play a key role in the entire scope. This only increases our confidence that Process Factory continues to be the right partner for us.
”
Jan Chræmer ChristensenDepartment Director
Challenge
The coexistence of IT systems during growth & acquisitions
Gjensidige regularly acquires insurance companies as part of its growth strategy. These acquisitions bring new customers, products, business processes, and systems.
All of these need to coexist quickly and seamlessly with Gjensidige’s existing business processes, so they can continue to deliver stable quality solutions across their organization.
Solutions
Analysis: Find the right solution
There is no one-size-fits-all solution when it comes to making several systems coexist in a complex IT landscape. Therefore, the first step should always be to analyze the challenge and potential solutions so that the resources can be allocated most effectively.
To create the right strategy from the start, Gjensidige involves our consultants in the analysis phase, where their years of experience and specialist knowledge help get the project off to a good start.
Resource optimization
Gjensidige needs to maintain customer trust, even when changes occur in its products or services. That requires control of the many aspects of their organization that will be affected by the merger of companies and systems, both on the IT and business side.
By involving Process Factory in parts of the coexistence task, Gjensidige frees up resources to focus on the tasks that build trust. Process Factory helps with handling, for example, many of the necessary backend processes, such as different formatting of customer and claims data across systems.
Improved agility
Significant changes have long-term effects, but the change processes themselves are temporary. This creates a need for upscaling and downscaling resources throughout the process, without losing access to needed expertise along the way.
Through consulting with Process Factory’s insurance and IT experts, Gjensidige has more agility in adjusting the capacity of specialists and developers allocated to the project. This can free up more resources for other growth ambitions.
Stable operation of business-critical 3rd party integrations
The introduction of new systems and processes should not impact the daily operations in a way that will affect the customers. This usually means that essential integrations with third parties, such as DMR and F&P’s industry solutions, need to be adjusted to the new setup.
Process Factory manages the daily operations of many of Gjensidige’s 3rd party integrations, ensuring that their solutions run smoothly during the implementation and coexistence of new acquisitions and partnerships.
80% time savings on Smart Regress in Sweden
Gjensidige also has business operations in Sweden, where Process Factory assists them with optimizing integrations, including those with VTR and Smart Regress.
”I must tell you that Smart Regress is the single BEST program we have and saves an incredible amount of time. Several administrators believe that it saves at least 80% of the time previously needed to send recourse.
Hans-Olof AmrénBusiness Support, Gjensidige Sweden
