Susanne Møllegaard guests on the Asia InsurTech Podcast

“Insurance is about people helping people.”

Susanne Møllegaard, CEO, Process Factory

Even when talking about InsurTech, this is still the case. No matter how many layers of technology you add to the insurance processes, it will, at its core, always be about empowering people to do what they do even better, for the benefit of the end consumer.

This is one of many excellent points made by our CEO Susanne Møllegaard in a conversation with Michael Waitze for the Asia InsurTech Podcast. Michael is the founder of Michael Waitze Media and has successfully built up a fast-growing base of engaged podcast listeners. The Asia InsurTech Podcast has listeners in 135 countries worldwide and is among the top 5% of the most shared podcasts globally on Spotify in 2022.

During the conversation, Susanne and Michael discussed some of the current trends in insurance. Susanne suggested that many insurers have adopted the InsurTech agenda, to the extent that some have become InsurTechs themselves, and they are now starting to embrace the open insurance agenda as well.

They also discussed the importance of localization for the insurance industry, since the local practice, processes, and third-party system integrations differ a lot from country to country. It is costly to underestimate the challenges when entering a new market either as a software vendor or as an insurer. That emphasizes the pivotal need for local market expertise.

Listen to the full podcast below.

Denmark’s Digital Leadership Calls for Local Market Knowledge

By Susanne Møllegaard, CEO, Process Factory

Denmark’s leading position is the result of innovative companies and close and committed cooperation across the entire public sector, and in close partnership with private partners. This is true, for example, in areas where it has been necessary and appropriate to create interdisciplinary solutions that are widely used in the everyday lives of Danes, whether they come into contact with the public or the private sector.

Together for digital development, the Danish Government 2022

No matter what happens with the World Championship in football, which is about to take place in Qatar, we can rejoice that Denmark has already secured a World Cup trophy this year. Denmark has been named the World Champion in digital infrastructure by the United Nations. For the third time in a row, that is!

The Trend Continues

Denmark’s leading position in digital infrastructure is no coincidence – and the trend does not end here. The government’s high ambition cannot be realized without digital connectedness between the public and private players. The insurance industry is also a significant player in this.

Citizens and businesses should feel that the public sector offers the best and most coherent public service with the individual citizen and business at the center.

Together for digital development, the Danish Government 2022

Not Unlike Heart Surgery

The World Championship is also part of the explanation for the high complexity in the market, which, for one thing, affects the implementation of new systems for insurance companies. The implementation process always comes with its fair share of surprises, and projects often take longer and are more expensive than expected.

Due to the comprehensive digital infrastructure, replacing an insurance system can be compared to performing heart surgery. There are dozens of custom-built national and industry-specific systems and processes with which the newly implemented “heart” will interact. And more are being added every day.

Access to local market knowledge is crucial to ensuring a successful surgery, benefitting your customers, employees, and ultimately your bottom line.

Local Market Specialists

Process Factory has been working with the insurance industry’s digital infrastructure for more than 15 years. We are a team of specialists with extensive knowledge of the technical and business aspects of the local market systems and processes.

Local Integration Platform

Process Factory offers an integration platform for the insurance industry, designed to increase company agility in a world where customers and partners demand efficient digital self-service solutions.

The integration platform targets the insurance industry’s digital infrastructure. By connecting to all 3rd party integrations through the platform, complexity and time-to-market are reduced.


The UN Department for Public Institutions and Digital Government (DPIDG) has just released its E-Government Survey, which compares the public digital infrastructure in the 193 UN member states. Each country is ranked according to an index that weighs, among other things, a selection of online services made available to its citizens.

Read the complete UN survey here.

Guidewire Certified Associate

It is a great pleasure for Process Factory to announce that two of our accomplished consultants have earned the following designation: Associate Certification – InsuranceSuite 10.0 – Developer.

Process Factory has years of experience in developing systems that support the business processes in P&C insurance companies. In particular, the focus has been on processes that require interaction between insurance applications and external platforms and services. Examples of external platforms and systems are the EDI systems developed by the Danish insurance industry, Scalepoint, and the digital motor register, (DMR).

Agile it-development partner with local market knowledge

“It is Process Factory’s strategy to be an agile and competent development partner for our customers. The Guidewire training and certification should be seen in the light of this,” says Susanne Møllegaard, CEO of Process Factory.

Guidewire is a platform general insurers trust to engage, innovate, and grow efficiently. They combine digital, core, analytics, and AI to deliver a platform as a cloud service, and more than 400 insurers – from new ventures to the largest and most complex in the world – currently run on Guidewire.

Creating value for Guidewire’s Nordic customers

”Process Factory has been an indispensable player for Guidewire, concerning local market content. Their experience and detailed understanding of the market has been instrumental in delivering high-quality results, on time and within budget for our customers.“ says Christian Pedersen, Sales Director Nordic, Guidewire.

“We take pride in understanding our customers’ situation. Knowledge of their systems enables us to understand how best to deliver optimal solutions and allows us to jump in quickly when needed.” says Susanne Møllegaard, “By linking Process Factory’s strong local industry knowledge with the certification, we believe that we can create value for Guidewire’s Nordic customers.”