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Process Factory has years of experience in developing systems that support the business processes in P&C insurance companies. In particular, the focus has been on processes that require interaction between insurance applications and external platforms and services. Examples of external platforms and systems are the EDI systems developed by the Danish insurance industry, Scalepoint, and the digital motor register, (DMR).

Understanding our customers’ situation
“It is Process Factory’s strategy to be an agile and competent development partner for our customers. The initiation of Guidewire training and certification should be seen in the light of this,” says Susanne Møllegaard, CEO of Process Factory. “We take pride in understanding our customers’ situation. Knowledge of their systems enables us to understand how best to deliver optimal solutions and allows us to jump in quickly when needed. You could say that we are onboarded in advance.”

Local industry knowhow creates value for Nordic customers
“I look forward to gaining a greater understanding of both the architecture and the processes in Guidewire InsuranceSuite”, says Hans Peter Jensen, one of the three Process Factory consultants who have just started the Guidewire training. Hans Peter is an architect and developer and has been employed by Process Factory since 2014.

“I have had the pleasure of collaborating with Guidewire in relation to their development of generic market integrations for Guidewire ClaimCenter”, Hans Peter continues. “I have experienced Guidewire as being a serious and constructive partner. It has made me want to contribute even more to the ecosystem around Guidewire. By linking Process Factory’s strong local industry knowledge with their certification, we believe that we can create value for Guidewire’s Nordic customers.”

Important milestone
Professional Services Director at Guidewire, EMEA, Richard Walker states: “The collaboration with Process Factory has provided key information from local experts of insurance processes and systems in the Nordic market. Precisely this knowledge has added value to Guidewire in the effort of delivering an important milestone for our Danish and Norwegian customers, namely a well-defined set of generic market integrations for Guidewire ClaimCenter. Our collaboration with Process Factory has been characterized by good communication and a direct and honest approach. We look forward to the next steps in working with them.”


About Guidewires generic market integrations for Guidewire ClaimCenter
Guidewire now offers a well-defined set of generic market integration for Guidewire ClaimCenter. This includes all need-to integrations for the following lines of business: Private, Motor, Health, and Commercial.

About Guidewire Software
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

About Process Factory
Process Factory is a Danish IT consultancy that supports the Nordic P&C insurance market. Our customers are facing complex and demanding implementation projects that call for Process Factory’s local market expertise. This include a vast experience with market requirements as well as the technical intricacies of all relevant third-party systems. We are happy to see that our market expertise brings real business value to our customers. They experience faster implementation time, less complexity and higher stability.Process Factory’s customer portfolio counts more than 50% of Danish P&C insurers.